Bield Response 24 Successfully Implements the Shared ARC Platform

Bield Response 24 (BR24) has officially gone live on the Shared ARC Platform with their digital dispersed alarms. This achievement marks the start of a carefully planned and phased migration for BR24, where they will transition all of their remaining alarm links to the new platform over the coming weeks. So far, they have transferred all alarms in this first phase with a 100% success rate, a fantastic outcome that demonstrates the effectiveness of their team and partners.

Gary Baillie, Head of BR24 and Assistive Technology Development, said: “The successful launch of Phase 1 onto our new platform, transitioning our digital dispersed alarm stock for monitoring, represents a significant step forward in BR24’s service transformation journey. This transition involved the seamless migration of existing services onto our new modern, cloud-based system, with 100% of alarms connecting successfully. It is a testament to the expertise, planning, and commitment of everyone involved. We are proud to deliver a future-proofed, resilient service that supports people to live safely and independently at home, and we look forward to progressing the next phases of this transformation.”

To ensure seamless service delivery and business continuity, their BR24 call handlers are currently operating a dual system as they modernise our operations. This approach means there’s no disruption for tenants, as they continue to provide safe, responsive support at all times.

David Brown, Digital Telecare Business Relationship Manager at the Digital Office for Scottish Local Government, shared his congratulations: "Huge congratulations to the team at Bield Housing and Care for successfully going live on the Shared ARC Platform! This is a fantastic milestone in their digital telecare journey; one that not only enhances operational resilience and service continuity, but also reflects their commitment to delivering safe, responsive, and future-ready services. Their adoption of the platform adds real momentum to the collaborative innovation transforming telecare across Scotland."

What’s Next in BR24’s Phased Migration

BR24 will continuing their rollout in the weeks ahead:

• Later this week, BR24 will transition their out-of-hours repairs service including their dedicated out-of-hours phone line
• Followed by their general enquiries line
• In the following weeks, they will bring across our Bield Housing & Care and partners’ digital developments, followed by partner organisations’ analogue alarms

By taking this phased approach, BR24 is ensuring a smooth transition that keeps people safe and supported, every step of the way.

What the Shared ARC Platform Means for BR24

Powered by the Chubb Cloud Care Control system and Skyresponse AB technology, the Shared ARC Platform represents a significant step forward for Bield’s alarm monitoring services. It will:

• Enhance safety, scalability, and resilience for our tenants and partners across housing, health, and social care
• Provide reliable, efficient monitoring that helps us deliver the highest standards of care
• Support continued innovation, helping more people to age well at home and stay independent in their communities

BR24 notes that they’re proud to be the first housing association with an alarm receiving centre to join the Shared ARC Platform, and are excited about the benefits this will bring for their customers and partners.

Looking Ahead

This is just the beginning. With the support of Chubb Fire & Security Ltd, Skyresponse AB, and the Digital Office for Scottish Local Government, BR24 is confident this transformation will deliver lasting benefits and help shape the future of telecare in Scotland.

BR24 will continue to share updates with their stakeholders as they move through the next phases of their migration. Together, we’re building a stronger, more connected telecare service that gives people peace of mind, supports independence, and helps them live their best lives at home.

BR24 Acknowledgements

BR24 want to extend their sincere thanks to solution providers including LeGrand and TeleAlarm for their invaluable support and assistance with the reprogramming of alarms. Their collaboration has been instrumental in ensuring a seamless transition and is a wonderful demonstration of the strong interoperability within the telecare community.