Countdown Campaign November 2026: 2 Months to go - Preparing for the Unexpected

Building Resilience for Digital Telecare

With just two months to go until January 2027, Scotland’s transition to digital telecare is entering its final stages. As services complete their migration activity, resilience and business continuity are becoming increasingly important considerations.

Digital telecare brings significant opportunities, but operating in a fully digital environment also means being prepared for disruption. Power outages, connectivity issues and network incidents can all affect the technologies and infrastructure that services depend upon.

Preparation is therefore about more than completing the technical migration. It is about understanding dependencies, testing arrangements and ensuring that services can continue to support people safely when the unexpected happens.

For Telecare Service Providers, this is a valuable time to review business continuity arrangements and consider questions such as:

• Have we tested how our digital telecare service responds during a power or connectivity outage?
• Are roles, responsibilities and escalation routes clear?
• Do staff know what action to take if critical systems or infrastructure become unavailable?
• Are contingency arrangements regularly tested rather than simply documented?
• Have lessons from previous outages or incidents been incorporated into our plans?

Across the sector, experience gained during the transition is helping services better understand the resilience requirements of digital environments. Sharing those lessons and testing plans now can help strengthen services ahead of the final migration milestone.

With two months remaining, the focus should not simply be on reaching digital. It should be on making sure digital telecare is resilient, sustainable and ready for the unexpected.