Health and Social Care Moray Awarded Gold Level One Digital Telecare Implementation Award
Digital Telecare for Scottish Local Government are delighted to confirm that Health and Social Care Moray has been awarded the Gold One Digital Telecare Implementation Award in recognition of the recent progress of their analogue to digital telecare transition project.
To achieve the Gold Level One Implementation Award, a Telecare Service Provider must have implemented a fully operational digital alarm receiving centre solution as well as rolled out a live digital telecare service to at least 20% of service users. This is the third major milestone in the analogue to digital transition and lays the foundation for the future of digital telecare.
Moray currently supports 1,364 active community alarm connections, offering a range of telecare peripherals such as smoke, heat, and fall detectors, as well as bed, chair, door, and window sensors. Since 2021, digital-ready devices have been deployed as standard, with analogue alarms used only in areas with poor mobile coverage. Following a pause during the pandemic, the analogue to digital telecare project resumed in late 2023 with a shift away from like-for-like replacements. Instead, the team collaborated with the Digital Health and Care Institute to explore more proactive and preventative digital solutions. Analogue deployments ceased in early 2024, and client documentation was updated to reflect that digital alarms would not be installed where mobile signal is unreliable.
With the launch of the digital ARC hosted by Aberdeen City Council in July 2025, nearly half of Moray’s live devices are now fully digital. The team has updated eligibility criteria to manage referrals and prioritise existing clients’ safety. As older analogue alarms fail, they are being replaced with digital devices, pushing the service past the 50% digital threshold, qualifying Moray to apply for the Gold Level 2 award. Despite not having a dedicated Telecare team, staff at the Joint Equipment Store in Elgin have gone above and beyond to support the transition, with strong backing from digital provider Possum throughout the migration.
Dennis Robertson, Co-Chair of Moray Integration Joint Board which governs the work of HSCM, said: “Telecare is a vital service, enabling older adults and vulnerable people in our communities to raise an alarm at the touch of a button, and giving peace of mind to their families. This award is a tremendous achievement, demonstrating the hard work of our skilled staff team and their dedication to making sure people in Moray continue to benefit from a safe and reliable telecare support as we progress towards a fully digital service.”
Judith Proctor, HSCM Chief Officer, said: “Reaching this milestone has been a real team effort. I want to thank everyone involved in the digital programme, particularly colleagues at the Joint Equipment Store whose hard work has been crucial in ensuring the smooth transition. This achievement gives us a strong platform to build on as we embrace the wider opportunities of technology-enabled care.”
We extend our wholehearted congratulations to Health and Social Care Moray and look forward to continuing to work with them as they progress towards the Gold Level Two Digital Telecare Implementation Award.
