| Digital Office | Scottish Local Government

North Ayrshire Health and Social Care Partnership Awarded Bronze Digital Telecare Implementation Award

Award. Digital Telecare. 04.07.2024

We are delighted to confirm that North Ayrshire Health and Social Care Partnership (HSCP) has been awarded the Bronze Digital Telecare Implementation Award in recognition of the progress they have made on their analogue to digital telecare transition project.

To achieve Bronze status through Route 2, a Telecare Service Provider must have successfully deployed digital-ready alarm devices to at least 50% of all dispersed and group alarm users. This is the first major milestone in the transition to digital telecare and sets the foundations upon which the rest of the digital telecare transition will rest.

North Ayrshire HSCP has been preparing for the analogue to digital switchover for a few years now. In 2022, a project board was set up and the project team recruited in early 2023. There have been many challenges along the way including equipment shortages, procurement obstacles and a tender for a call receiving partner to overcome. They are hopeful that the remainder of equipment rollout will be straightforward, with aims to achieve Silver later this year when Hanover becomes digitally enabled. The team are on course to have the project completed by late 2024/ early 2025.

Kevin Queenan, TEC Lead, said: “We’re delighted to have achieved our Bronze Award. Our technicians are very knowledgeable and a pleasure to work with, and our fantastic management and project board have supported us throughout – keeping us on the right path as digital is new to all of us”.

Alan Boyle, Digital Technician, said: “We’re enjoying the role, it’s great to learn new technologies and rewarding to know that we’re keeping our service users safe”.

Achieving this Award is a significant achievement and once they have completed the rollout of equipment, North Ayrshire HSCP can move towards the first phase of testing with alarms and peripherals.

We extend our wholehearted congratulations to North Ayrshire Health and Social Care Partnership and look forward to continuing to work with them as they progress towards the Silver Digital Telecare Implementation Award.