Perth and Kinross Health and Social Care Partnership Successfully Implement the Shared ARC Platform

Perth and Kinross Health and Social Care Partnership (HSCP) have upgraded their telecare services by adopting the Shared Alarm Receiving Centre (ARC) Platform, a national initiative led by the Digital Office. They have transitioned to Chubb Cloud Care Control, making their services more reliable, flexible, and better equipped for future demands.

Supporting approximately 3,600 individuals and housing schemes, the Partnership aims to provide integrated, person-centred care. This helps people live healthily and independently at home, reducing hospital or permanent care admissions.

Perth and Kinross HSCP is focused on transforming service delivery to address increasing demand, financial pressures, and workforce challenges. Their 2020-2025 Strategic Commissioning Plan emphasises preventative, person-centred, and community-based care.

By joining the Shared ARC Platform, the Partnership can respond faster, better use technology, and continue to help people live safely and independently at home. This ensures they deliver efficient care while keeping citizens' safety and well-being central.

Susan Foster, Community Care Manager said: "The Community Alarm and Telecare team have worked extremely hard to ensure that this transition to the new Shared Solution is as seamless as possible and to make sure that we are continuing to provide a high quality, call handling and response to the most vulnerable citizens in our Local Authority. This new system will ensure that we are able to move forward with new innovative digital technology to ensure safety and promote a high quality of life."