Angus HSCP Achieve Bronze Digital Telecare Implementation Award

Digital Telecare for Scottish Local Government are delighted to confirm that Angus Health and Social Care Partnership (HSCP) has been awarded the Bronze Digital Telecare Implementation Award in recognition of the progress they have made on their analogue to digital telecare transition project.

To achieve the Bronze Award, a telecare service provider must have implemented a fully operational digital Alarm Receiving Centre solution. This is the first major milestone in the transition to digital telecare and sets the foundations upon which the rest of the digital telecare transition will rest.

Angus HSCP began their transition to digital telecare in October 2018 and with the region being a mixture of rural and urban areas, brought a few natural connectivity and signal issues. The team initially began the process by upgrading to an in-house digital Alarm Receiving Centre solution and creating a working group to tackle the technical aspects of the upgrade. They successfully completed that upgrade in November 2020 and have since carried out comprehensive testing of communications between the ARC and the Disaster Recovery Unit addressing connectivity issues between the two and future proofing both sites to ensure an efficient fully digital base with which to build the service around.

Glenda Hunter, TEC Development Officer at Angus HSCP, said: “It has been a steep learning curve for the Angus team as we experienced various technical issues with connectivity which have proved to be challenging.  However, perseverance, good support and shared learning from those who have gone before us has been an asset in guiding us through our preliminary transition, not to mention the support and guidance available through the Digital Telecare Playbook.”

Achieving the Bronze Award is a significant milestone for the HSCP and now that this digital alarm receiving solution is in place, the organisation can move towards the first phase of testing with alarms and peripherals.

Digital Telecare will continue to work with Angus Health and Social Care Partnership as they progress towards the Silver Digital Telecare Implementation Award.

For further information on the Digital Telecare Implementation Award Scheme, please visit initiatives section.