| Digital Office | Scottish Local Government

East Ayrshire Health and Social Care Partnership Awarded Gold Level One Digital Telecare Implementation Award

Award. Digital Telecare. 31.10.2023

Digital Telecare for Scottish Local Government are delighted to confirm that East Ayrshire Health and Social Care Partnership have been awarded the Gold One Digital Telecare Implementation Award in recognition of the progress they have made on their

To achieve Gold Level One status, a Telecare Service Provider must have completed robust testing of their end-to-end digital telecare solution, resolved any issued uncovered by the testing, and have a detailed deployment plan and all required contracts and resources in place for the roll-out of digital telecare. In addition, a live digital telecare service has been rolled out to 20% of service users and is operating successfully.

Prior to being awarded the Gold status, 20% of the community alarm population in East Ayrshire had been successfully transitioned to digital. As a result, over 1,200 people are supported digitally in the area.

To continue to improve, the Analogue to Digital Team at East Ayrshire are working towards ensuring that over 50% of community alarm installations are operating digitally, and to have digital telecare solution in place for over half of sheltered housing and supported accommodation in East Ayrshire.

Chrys Howe, Analogue to Digital Coordinator at East Ayrshire HSCP, said: “It is great to have our hard work and progress recognised by the Digital Office, and we welcome the Silver and Gold Implementation awards. It has been a real team effort to get to this position.

“With our progress, East Ayrshire now has digital community alarm unit solutions and a digital call handling centre in place. This ensures that those who need a little extra support living in our communities can continue to receive a telecare service as the UK continues to transition from analogue to digital.”

Erik Sutherland, Head of Locality Health and Care Services at East Ayrshire HSCP and Chair of the Analogue to Digital Board in East Ayrshire, said: “People, compassion and partnership underpins the way we do things in East Ayrshire. Advancing to the silver and gold award status demonstrates our analogue to digital team’s commitment to working collaboratively so that we can support our residents to live independently at home.

“Technology enabled care presents innovative opportunities to provide care and support to our communities. The team’s continuing journey to upgrade our provision from analogue to digital is very exciting as we see more and more benefits delivered to people in East Ayrshire. We are very proud of our team’s achievements so far and welcome this encouraging recognition from the Digital Office.”

Digital Telecare will continue to work with East Ayrshire Health and Social Care Partnership as they progress towards the Gold Two Digital Telecare Implementation Award.