One of the recommendations from the National Telecare COVID19 Advisory Group is that Partnerships consider whether remote working can help improve the resilience of telecare service delivery, both during the COVID19 crisis, and in the longer term.
Remote working arrangements would allow call takers, and other staff involved in telecare delivery, to access the telecare solution even if they are unable to physically enter the Partnership’s offices, therefore helping to keep services operational. A number of Alarm Receiving Centre (ARC) solutions currently in use in Scotland can support remote working, however, the exact detail of how this is implemented will vary between Partnerships.
Benefits of remote working could include:
These arrangements can potentially assist Partnerships respond to the COVID situation, but if implemented will also deliver benefits in the longer term, including:
The TEC Programme and Digital Telecare will support Partnerships looking to implement remote working and is seeking expressions of interest from organisations that wish to take up this offer. The support available includes:
If you would like to benefit from this support please fill in the form below: