South Ayrshire Health and Social Care Partnership Successfully Implement Shared ARC Platform

In a significant step forward for community care, South Ayrshire Health and Social Care Partnership (HSCP) has successfully implemented the Shared Alarm Receiving Centre (ARC) Platform and replaced its entire alarm system. This significant transition, impacting approximately 2,500 service users, represents a major advancement in safety and operational efficiency, while also addressing the challenges associated with analogue-to-digital migration.

In addition to implementing the Shared ARC Platform, South Ayrshire HSCP has upgraded a significant portion of their existing analogue alarm units to advanced, modern digital alarms. These new alarms are designed to be more reliable and easier to use, reducing the risk of false alarms and ensuring that genuine emergencies are prioritised. Where necessary, alternative measures have been implemented to ensure seamless integration with the Shared ARC Platform. This comprehensive replacement project reflects South Ayrshire HSCP's commitment to maintaining the highest standards of safety and reliability in its care services.

Helen Brown, Senior Manager for South Ayrshire HSCP expressed enthusiasm about the new system: “The implementation of the Shared ARC Platform and the upgrade of our alarm systems represent a significant advancement in how we manage and respond to emergencies. Our priority is always the safety and wellbeing of our service users, and these improvements will greatly enhance our ability to provide prompt and effective support.

The successful implementation is a good example of collaborative working between all the partners – the in-house team who supported the data migration, adapting and learning new processes and external partners including our suppliers, other Telecare Service Providers and the Digital Office Digital Telecare team who worked tirelessly to resolve any issues.”

The introduction of these advanced systems follows a rigorous assessment of existing protocols and technology, ensuring that the new solutions meet the highest standards of performance and reliability. Service users and their families can now benefit from enhanced safety measures, knowing that the system is equipped to handle emergencies with the utmost efficiency.

This upgrade is part of a broader strategy by South Ayrshire HSCP to continuously improve the quality of its services and adapt to the evolving needs of its community. With a focus on innovation and user safety, South Ayrshire HSCP is setting a new standard for excellence in health and social care.

For more information on the new Shared ARC Platform and the alarm system upgrades, or to learn more about South Ayrshire HSCP’s services, please visit https://hscp.south-ayrshire.gov.uk/ or contact Telecare@south-ayrshire.gov.uk