Telecoms Bulletin - Incorrect Use of BT Digital Voice Adapters with Telecare Equipment
Welcome to our Telecoms Bulletin, your source for the latest updates from telecommunication providers. Our aim is to provide you with timely and authoritative information regarding the transition from analogue to digital telecare services.
Incorrect Use of BT Digital Voice Adapters with Telecare Equipment
In May 2024, BT released an important briefing for providers and installers of dispersed analogue telecare equipment that connects over residential telephone lines provided by BT or EE.
BT emphasised that healthcare alarms or medical pendants must not be plugged into a BT Digital Voice adapter.
The briefing document notes that compatible analogue telecare alarms should only be plugged into the green phone port located on the back of the BT Smart hub broadband router provided to BT Digital Voice customers.
